Frequently Asked Questions

Frequently Asked Questions

We’ve put together this list of Frequently Asked Questions to help you find the information you need, fast.  If you have a question that isn’t answered here, please feel free to contact us.

 

 

About WeedMD

Is WeedMD a licensed producer?

Yes, WeedMD is very proud to be listed among Canada’s Licensed Producers under the Cannabis Act and its regulations.


Registration & Ordering of Cannabis

How can I become a WeedMD patient?

To become a patient of WeedMD, you must complete one of the following 2 options:

Option 1: Complete and submit two forms; a Registration Application and a Medical Document.  The Registration Application must be completed by you and the Medical Document by your Healthcare Practitioner. The online Registration Application form can be filled out here or you can download a copy here. You can download the Medical Document here.  We accept all Licensed Producer’s Medical Document forms when they are completed by a Healthcare Practitioner.

Option 2:  Complete and submit two forms; a Registration Application and a Registration Certificate issued by the Minister under Part 2. The online Registration Form can be filled out here or you can download a copy here.

Once both the Registration Application and Medical Document/Registration Certificate are complete, your doctor can send them to us via secure, toll-free fax at 1-844-WEEDMD-7 (1-844-933-3637) or they can be mailed to our offices at 250 Elm Street Aylmer, ON. N5H 2M8 for processing. The medical document must be an original, accepted by mail or by secured fax portal from your medical practitioner only. Once you have successfully registered with WeedMD, we will send you a confirmation email so that you may place your first order.

If you need any assistance at any point throughout the application process, feel free to reach out to us by toll-free phone at 1-844-WEEDMD-6 (1-844-933-3636) or email us at orders@weedmd.com.

How do I place my order with WeedMD?

WeedMD offers secure online shopping here, or by phone. We accept, from our registered patients, payment in the form of: Visa, Mastercard, and e-transfers.

How long will it take for me to become a registered patient?

Once we have received your necessary documents, and provided that no additional information is required, your registration may be approved in as little as 1-3 business days.

How much product can I order at one time?

As per Health Canada’s regulations, you may order up to a 30-day supply with no more than 150 grams per order. Registered patients may order as many times as they like without exceeding their 30-day limit.

For example, if your doctor authorizes 2 grams/day on your medical document, then your 30 day limit would be 60 grams (2 grams x 30 days). Registered patients may order the entire amount, or split it into separate, smaller orders throughout the 30 days. Patients with prescriptions greater than 5 grams per day will need to order multiple times within the 30-days due to the 150 gram maximum per shipment.

Can I pay for WeedMD products via E-transfer?

Should you wish to pay for WeedMD products via e-transfer, please send your payment to payments@weedmd.com, using the password ‘weedmd’ along with the last four digits of your Client ID number (i.e. weedmd9458).

How will my order be shipped?

All WeedMD orders are packaged discretely and shipped by our trusted delivery partners, Canada Post & Purolator.

Is there a compassionate program available?

Yes! WeedMD offers a Compassionate Care Program, where eligible patients receive a discount on each order of medical cannabis. Contact a member of our Client Services Team to see if you qualify, or click here for more information.

I’m registered. What happens when my medical document expires?

Your registration with WeedMD is valid for the duration set out in the medical document or copy of the registration certificate as provided by your medical practitioner.  You will receive notification from WeedMD in regards to your expiration date upon approval of your registration. Once your registration expires, you must submit a new medical document/registration certificate and a new registration application for approval.

Please note that the expiration date is the final date that you can RECEIVE an order.  As such, the final date for ordering will be 3 business day(s) prior to expiration.

Will my medical plan cover the cost of any products I order?

In most cases, medical cannabis is not covered under provincial or private drug plans. However, it is always recommended to check with your provider. Medical cannabis purchased from a licensed producer can be claimed on your personal tax return, and if you are a veteran, you may have coverage through Veterans Affairs Canada.


WeedMD Products

Can I carry my medication outside my home?

In order to remain fully compliant with the Cannabis Act, a patient of a Licensed Producer can demonstrate that individual is in legal possession of cannabis by showing a law enforcement official a client-specific label affixed to the product’s container, or an accompanying client-specific document, as well as an appropriate piece of photo identification. These rules apply ONLY within Canada.

How are cannabinoid levels determined at WeedMD?

WeedMD uses independent, accredited, third-party laboratories for testing all finished products.


WeedMD Shipping

Are there any shipping restrictions?

WeedMD delivers within Canada only.

Deliveries can only be made to locations with a street address or rural route number with postal code. We cannot deliver to PO boxes.

Do I need to be home to receive my delivery?

All WeedMD packages must be signed for. If you are not available to sign for the package, it will be available at the nearest Post Office or Purolator shipping depot for your convenience.

How do I track my package?

Once your package has been shipped, a tracking number will be provided in your shipping confirmation email.

How long will the courier hold my shipment?

Canada Post holds shipments at their depot for a maximum of 10 days before returning to sender.

Purolator holds shipments at their depot for a maximum of 5 days before returning to sender.

As per the Cannabis Act and its regulations, returned product must be destroyed.

Is free shipping available?

Yes, we offer free shipping only with Canada Post on all orders over $99, and for all clients enrolled in our compassionate pricing, veterans affairs, pediatric, and seniors discount programs. Purolator shipping rates are determined by weight, size, and destination.

What are the shipping rates?

Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific product, add the item to cart and proceed to shipping options.

What happens if I do not pick up my package?

WeedMD will NOT refund your money if you do not pick up your order before it is returned.

As per the Cannabis Act and its regulations, returned product must be destroyed.

What shipping methods are available?

Canada Post Xpress Post and Purolator Express.

When will I receive my order?

Orders usually ship within 24 – 72 hours and a follow-up email will be sent to you containing a link to your tracking number.

Where is my closest Purolator Depot or Post Office?

Resources

Looking for information regarding the Cannabis Act?

For information regarding the Cannabis Act, please click here.

Looking for information regarding Cannabis Regulations?

For information regarding cannabis regulations, please click here.

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